Effective Date: 23 January 2026
Last Updated: 23 January 2026
This Payments & Refunds Policy outlines the terms related to payments, billing, and refunds on Tally.in.net, operated by Teknotronics.
By making a purchase on our website or through our sales team, you agree to the terms mentioned below.
1. Payment Methods
We accept the following payment options:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Credit / Debit Cards
- Bank Transfer (NEFT / RTGS / IMPS)
👉 All payments must be made in full and in advance before:
- Product delivery
- License activation
- Service initiation
2. Payment Gateway & Security
- All online payments are processed through secure and trusted third-party payment gateways (such as Razorpay, PayU, or similar providers)
- We do not store your card, UPI, or banking details on our servers
- Transactions are protected using industry-standard encryption and security protocols
3. Payment Confirmation
- Upon successful payment, you will receive:
- Payment confirmation via Email / WhatsApp
- GST-compliant Tax Invoice
- Orders are processed only after successful payment verification
4. Pricing & Taxes
- All prices listed on the website are in Indian Rupees (₹)
- Applicable GST and taxes are charged as per Indian regulations
- Prices, offers, and availability are subject to change without prior notice
- Any pricing errors may be corrected without liability
5. Refund Policy
Due to the nature of digital software licenses and IT services, refunds are limited and governed by the conditions below:
✅ Eligible for Refund
Refunds may be considered in the following cases:
- Payment made but license not yet activated
- Duplicate payment due to technical or human error
- Order cancelled within the allowed cancellation window
❌ Not Eligible for Refund
Refunds will not be provided for:
- Activated Tally software licenses
- Delivered digital products
- Completed or ongoing services (implementation, customization, AMC, support)
- TDL development or any customised solutions
- Subscription or cloud services once activated
👉 All such purchases are considered final and non-refundable
6. Refund Process
- Approved refunds will be processed within 5–7 working days
- Refunds will be credited via the original payment method
For bank transfers:
- Customers must provide accurate bank details for processing
Note:
- Payment gateway or transaction charges (if applicable) may be deducted
7. Failed Transactions & Payment Issues
If you experience any of the following:
- Payment deducted but order not confirmed
- Transaction failure
- Delay in payment confirmation
Please contact us with transaction details.
👉 Such issues are typically resolved within 3–5 working days, depending on the payment provider.
8. Chargebacks & Disputes
- Customers are requested to contact us before initiating any chargeback or dispute
- Unauthorized chargebacks may result in service suspension or account restriction
- We reserve the right to provide necessary transaction details to banks/payment providers in dispute cases
9. Compliance & Fraud Prevention
- We reserve the right to verify transactions for security purposes
- Orders may be delayed, cancelled, or rejected in case of:
- Suspicious activity
- Incomplete information
- Payment authorization failure
10. Limitation of Liability
Teknotronics shall not be held liable for:
- Payment delays caused by banks or payment gateways
- Transaction failures due to technical issues beyond our control
- Any indirect or consequential financial losses
11. Jurisdiction
This policy shall be governed by and interpreted in accordance with the laws of India.
12. Updates to This Policy
We may update this policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
📞 Contact Us
For payment support, refund requests, or billing queries:
Teknotronics – Tally Partner Since 2009
🌐 Website: www.tally.in.net
📧 Email: info@tally.in.net
📞 Phone / WhatsApp: +91-9372712266